Privacy Policy

FullLife Understands How Important Privacy Is to Our Account Holders

We are committed to protecting your privacy and want to make sure that you understand how your account information is used.

What Information We Collect

When you create an account we ask for basic information such as your name and contact information. We keep track of your participation in FullLife related activities and services so we can understand participants’ interests and evaluate the effectiveness of our offerings. We may also collect anonymous demographic information from other sources to help us learn more about member characteristics and needs. As explained in the Questions and Answers below, we may ask for additional information in future visits to FullLife. All of this information helps us better serve our members and improve our programs.

Information Sharing

FullLife’s parent, Deaconess Associations, Inc., and other companies owned and operated by Deaconess Associations, Inc. may also have access to account information that we have acquired. We may release personal account information on the rare occasions when we are required to do so by law, or when necessary or appropriate to comply with legal process or to protect or defend FullLife and its members. We do not sell or rent member information to telemarketers, mailing list brokers, or any other companies that are not offering FullLife related services or benefits.

Your Choices

We respect your choices. If you do not wish to keep an active account at FullLife you can cancel your account at any time by emailing Please provide the email address associated with the FullLife account being canceled.

Privacy and FullLife – Questions and Answers

The following Questions and Answers address FullLife privacy issues in more detail. We want to make sure that you understand the types of information that are collected at FullLife, the ways in which that information is used and protected, and the choices that you have about this collection and use. Specifically, this privacy policy answers the frequently asked questions listed below.

In this policy, the terms “FullLife,” “we,” “our,” and “us” refer to FullLife and its parent, Deaconess Associations, Inc. The terms “you” and “your” refer to FullLife visitors like yourself.

1. Do I have to submit any personal information in order to use FullLife?

You do not need to give us any information about yourself in order to access most of FullLife. You can visit our pages, read our articles, and learn about our services on a completely anonymous basis.

If you want to take advantage of some of the optional features available on FullLife, however, we will sometimes request information that allows us to identify you (“personal information”). If you use the online form to join FullLife, for example, we will ask for certain information to process your application (name and e-mail address). If you register to receive e-mail newsletters, we will ask for your name, e-mail address, so that we can send you the newsletters. We may also ask for personal information when you participate in other activities or services on FullLife, such as surveys and discussion groups.

We also have relationships with certain partners that we have selected and approved to offer services and benefits on linked sites. On some of these sites, you may be asked to enter personal information in order to take advantage of their services or programs. If you decide to purchase services on the Web site of one of our member benefits service providers, the partner offering the services may ask for personal information in order to contact you about their services. Examples of sites operated in conjunction with FullLife partners include: Health Care Options and Pharmacy Services. These sites may also have their own unique privacy policies that you should review.

Again, regardless of whether you are visiting FullLife or an affiliated site, you do not have to disclose any personal information if you do not want to. You can always decide not to use the optional services that require the submission of such information. The choice is yours. We are only interested in offering you convenient online services that match your interests and needs.

 2. Does FullLife collect non-personal information, using “cookies” or otherwise?

We also collect other types of information that do not allow us to identify your name, e-mail address, or other personal characteristics. This “non-personal information” includes the number assigned to your computer whenever you access the Internet (“IP address”), and the type of browser you use. None of this non-personal information allows us to identify or contact you. We use this information to help us evaluate how FullLife is being used. By gathering this information, we can learn, among other things, how many people visit FullLife, which FullLife pages are the most and least popular, and which other Web sites are the most frequent referral sources for FullLife.

We may also assign a “cookie” to your computer in some situations. Like an IP address, a “cookie” is a kind of online identification tag that allows us to recognize your computer each time you visit FullLife. For example, the FullLife Online Community, that is, those registered users of FullLife who submit personal profiles, or participate in message boards, journals, chat rooms, and user groups, uses cookies to recognize returning registered users of the site.

Unless you have already provided us with personal information on FullLife or an affiliated site, cookies do not allow us to identify you by name, e-mail address, or other personal characteristics. We use cookies primarily to identify return visitors and make your FullLife experience more convenient.

We also use a vendor to collect aggregate information about FullLife usage—such as the most visited pages and features. This vendor also uses cookies and transparent image tags to collect this information. Like cookies, image tags do not allow us or the vendor to identify you by name or other personal characteristics. These vendors do not collect any personal information from members on FullLife, and they do not share the non-personal information collected on FullLife with anyone else for any other purpose.

If you are uncomfortable allowing cookies to be placed on your computer, read this article that explains how to set your browser so that it will not accept these cookies, or so that it will notify you whenever a web site is trying to use cookies. If you choose not to accept cookies, however, you may not be able to use certain features of FullLife or linked sites. You will still be able to visit the general FullLife pages on an anonymous basis, just as you have in the past.

 3. How is this information used, and can I control the uses?

Our primary purpose in collecting this information is to provide you with the services you request, and to evaluate and improve other services that we offer. As explained above, for example, we ask for information so that we can process your account application, send you the e-mail newsletters to which you have subscribed, and provide you with special offers for FullLife partners. We store your account information in our computer files, and use this information to service your account, send you publications like My Healthy News and the ActiveLife calendar, and answer any questions you may have about your account.

We may also use this information for other purposes. For example, we may review demographic information, survey results, and statistical analyses of FullLife usage in order to help us evaluate, modify, and develop services that are likely to be of interest to our members.

On occasion, we will also use your account information to send you notices in the mail or by e-mail about special member benefits, discounts, and offers. If you do not want to receive these mailings.

4. Is any information shared with other companies or organizations, and can I “opt out”?

FullLife takes very seriously its responsibility to keep your personal information confidential and private. We do not sell or rent any of our account holders’ personal information to telemarketers, mailing list brokers, or any other companies that are not offering FullLife-endorsed services or benefits. As explained above, we share member information with the limited number of Deaconess family of companies that we have selected to provide FullLife services. Like most organizations, we also hire companies to provide certain administrative services that require access to member information, such as processing address labels, managing databases, and sending mailings (“approved vendors”).

We require all FullLife service providers and approved vendors to hold member information in strict confidence. These providers and vendors are contractually required to maintain the security and confidentiality of all member information, and are prohibited from using that information for any purpose other than providing the services specified in their contracts with FullLife. We audit and monitor these companies to ensure that the member information is protected.

We may also disclose personal information when required to do so by law or when such action is necessary or appropriate to comply with legal process served on FullLife, to protect and defend the rights or property of FullLife, or to protect the personal safety of users of FullLife. We reserve the right to contact the appropriate authorities in our discretion when visitors’ activities appear to be illegal or inconsistent with our policies.

Finally, we may sometimes share aggregate statistics and non-personal information with the media, government agencies, advertisers, and other third-parties. For example, we may publish statistics on the number of members, or the number of visitors to FullLife. These aggregate statistics will not allow anyone to identify member names or other personal information.

5. What privacy policy rules apply when I “click” over to other web sites?

FullLife includes links to other Web sites, some of which are operated by FullLife partners, and some of which are not. Sites operated by FullLife partners may also collect personal information, and may have their own privacy policies that differ from, and are not covered by, this privacy policy. It is important that you review any privacy policies on these sites carefully before you use any services or programs offered.

When you click to unaffiliated third-party sites, FullLife is not responsible for, and has no control over, the information collection or privacy practices of that site. It is important that you review and understand the privacy policies posted on any linked sites you visit before volunteering any of your personal information. These sites may also collect cookies, or allow third-party advertisers on their sites to collect cookies. You can often find information regarding a site and its privacy policy on the site’s home page. If you cannot find or do not like a site’s privacy policy, you may prefer not to do business with, or offer information to, that site.